Terms & Conditions

This website is owned and operated by Priory Cleaning Limited. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a variety of domestic and commercial cleaning services. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.


 

The prices we charge for using our services are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


 

Please be aware that for one-off cleans with any of the packages (the Gold, Silver and Bronze cleans) we allow an extra 20 minutes over the expected duration of the clean to ensure the job is completed. If we believe, after inspecting the property, that longer time is needed, wherever possible, we will let you know before commencing the work. We cannot allow extra time beyond the free-of-charge 20 minute window and will terminate the clean at this point, whether or not the job is fully complete. If you believe your property will require longer than the allocated time for the clean (for any reason), please advise us prior to the cleaning work and we can discuss adding extra time at our hourly rate, where available. Where a clean may be complex due to, for example, ingrained dirt or if the property is in a very poor condition, we recommend you asking us to visit and assess the cleaning work needed and the estimated time and cost of the work. It is your responsibility to inform us of any special circumstances that may affect access to your property such as animals, any persons present during the clean including children and any special requests prior to the clean. This may for example include delicate materials or fabrics, rooms or items you wish to remain untouched or uncleaned, although this list is not exhaustive. Please let us know prior to the cleaning work any preferences such as cleaning without the use of bleach or other chemicals, any household members with serious allergies or any other situations that could affect the health and safety of any party. If you subscribe to any of the Bronze, Silver or Gold cleaning packages, the minimum term is 3 months from the date of the first installment. If you cancel the subscription before this time lapses, you will be liable to pay the full price of any cleans that have been completed meaning that you will forfeit the subscription discount for those services.

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Priory Cleaning Limited. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works then may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

You agree to indemnify and hold Priory Cleaning Limited harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

To the maximum extent permitted by applicable law, in no event shall Priory Cleaning Limited, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.


 

To the maximum extent permitted by applicable law, Priory Cleaning Limited assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Sheffield U.K. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.